In an effort to reduce long wait times and queues, we’ve made some changes that will automatically cancel user rounds if the user doesn’t have the app up and running when it is their turn OR if they leave mid-game. The app will consider you AFK (away from keyboard) if you leave OSG for too long during play, or if you are not in the app with the screen on when it’s your turn to start playing. All of these measures are to ensure we can keep queues moving for everyone to play.
You’re all controlling the same real world golfing robots after all ;)
The best way to avoid this situation is to keep the app open and be ready to play when it’s your turn! Make sure you have a strong internet connection and are using the most recent version of the app.